Returns & Refunds

If you are not entirely satisfied with ANY product purchased from The Urban Mill we’re here to help. Simply log in to My Account and go to your order history, then select the order you wish to return, fill in the returns form section and follow the instructions on how to return your goods.


You will need to complete our Returns Form which can you download here.


  • It is important the Returns Form is provided in the package and the label attached to the box to identify your return.
  • Your order must be returned to us within 28 days (20 working days) of delivery and in good condition.
  • We simply ask that the product is unused, unassembled and in its original packaging




You can cancel your order, but you must contact our Customer Services Department immediately to establish the status of your order, if your order is within the Warehouse Picking team, we are unable to change or cancel your order. Visit the Contact us section for contact details. If we can stop the order from being dispatched, we'll refund the full amount of the order. If your order has been dispatched, then follow our ‘Returns’ procedure above.